For over 90 years, Hadley & Ottaway has been providing expert removal and storage services to homes and businesses across East Anglia. Founded in 1928 by Jack Hadley and Herbert Ottaway, our company has a rich history of delivering exceptional customer service and professionalism.
Our Heritage
With our roots dating back over nine decades, we have built a reputation for excellence and reliability. Over the years, we have evolved to meet the changing needs of our customers, while maintaining our commitment to quality and customer satisfaction. Our success is built on the hard work and dedication of our team, who take pride in their work and strive to provide a seamless removal experience for our clients.
Our Services
At Hadley & Ottaway, we understand that moving can be a stressful and overwhelming experience. That's why we offer a range of services designed to make your relocation as smooth and hassle-free as possible. Whether you're moving home, office, or storage, our expert team is here to help.
Domestic Removals
Our domestic removals service is designed to cater to individual homeowners, ensuring that your belongings are transported safely and efficiently. Our expert team will work closely with you to understand your specific needs and requirements, providing a personalized service that meets your unique needs.
Overseas Removals
When it comes to overseas removals, it is essential to ensure that your belongings are securely packed and transported safely. At Hadley & Ottaway, our expert packing service provides peace of mind, particularly for bulky and fragile items.
Corporate & Business Relocations
Moving offices or business premises can be a complex and time-consuming process. Our corporate relocation service ensures that your commercial move is handled with professionalism and care, minimizing disruption to your business.
Secure Storage Solutions
Whether you need temporary or long-term storage solutions, our secure warehouse facilities provide a safe and reliable storage solution for your belongings. Our state-of-the-art warehousing is designed to protect your possessions, with 24-hour security and CCTV monitoring.
Locations
We serve a wide range of locations across East Anglia, including Attleborough, Beccles, Bishop's Stortford, Bungay, Bury St Edmunds, Cambridge, Cromer, Dereham, Diss, Downham Market, Ely, Fakenham, Hadleigh, Halesworth, Halstead, Harleston, Haverhill, Holt, Huntingdon, Ipswich, Kings Lynn, Lakenheath, Loddon, Lowestoft, Mildenhall, Newmarket, Norwich, Saffron Walden, Stowmarket, Swaffham, Watton, Woodbridge, and Wymondham.
Why Choose Us
At Hadley & Ottaway, we pride ourselves on our reputation for exceptional customer service, professionalism, and attention to detail. Our team of experts is dedicated to providing a stress-free removal experience, ensuring that your relocation is a success. From packing to transportation, our commitment is to deliver a premium service that exceeds your expectations.
Accreditations and Memberships
As a member of the British Association of Removers (BAR), we adhere to industry-recognized standards, ensuring that our services meet the highest standards of quality and professionalism.
Latest News
Stay up-to-date with our latest news, company updates, and industry insights on our website.
Meet the Team
Our team of 30 staff, including 20 drivers, are fully trained and dedicated to providing exceptional customer service and ensuring a seamless removal experience.
Training
Our in-house training program enables our team to develop the skills necessary to deliver exceptional customer service and provide a premium removal experience.
Gallery
Take a look at our team in action across various removals across East Anglia.
Excellent Service and Professionalism
The majority of reviewers praised Hadley & Ottaway's service, highlighting their professionalism, punctuality, and helpfulness. Many reviewers appreciated the team's attention to detail, care in handling their belongings, and excellent customer service.
Highly Recommended
Several reviewers highly recommended the company, expressing their satisfaction with the overall experience, from the initial survey to the move itself. They praised the team's efficiency, politeness, and ability to make the moving process as stress-free as possible.
Concerns and Issues
However, two reviewers expressed concerns and dissatisfaction with the company's service. One reviewer experienced rude and untrained staff, while another reviewer's water softener was damaged during the move due to poor packaging.
Complaint Handling
The same reviewer who experienced damage to their water softener also expressed dissatisfaction with the company's complaint handling process, feeling that they were dismissed and not taken seriously.
