Your Belongings, Our Priority
Thomas Masters Removals and Self Storage is a family-owned business with a rich history dating back to 1899. Our company has been built on a foundation of trust, reliability, and exceptional customer service. As one of the leading removal and storage companies in the region, we pride ourselves on providing a comprehensive service that meets the unique needs of our customers.
Our Mission
At Thomas Masters, we are committed to making your move as smooth and stress-free as possible. Our experienced team of professionals takes pride in handling your belongings with care and attention to detail. We understand the importance of reliable and secure storage solutions, and we strive to provide the best possible service to our customers.
Our Services
We offer a range of services designed to meet the diverse needs of our customers. Whether you are looking for a local or nationwide removal, we have the expertise and resources to handle your move efficiently and effectively.
Our removals services include:
- House removals
- Home removals
- Commercial removals
- Local removals
- Nationwide removals
- International removals
Our experienced removal specialists will work closely with you to ensure that every aspect of your move is carefully planned and executed. From initial survey and costing to the final unpacking, we guarantee a professional and reliable service.
Our Storage Solutions
At Thomas Masters, we understand the importance of secure and reliable storage. Our state-of-the-art storage facility provides a safe and secure environment for your belongings. Our storage units are designed to accommodate a wide range of items, from single items to full houses.
Our storage solutions include:
- Climate-controlled storage
- Secure storage units
- Storage containers
- Packing and wrapping services
- Document storage
- Archive storage
Our Expertise
Our team of experienced removal specialists has been trained to handle a wide range of items, from fine arts to heavy machinery. We take pride in our attention to detail and our commitment to ensuring that every item is handled with care.
Our Reputation
Thomas Masters has been serving the community for over 100 years, and we have built a reputation for excellence and integrity. We are committed to providing the highest level of service to our customers, and we pride ourselves on our professional and courteous staff.
Get in Touch
If you are looking for a reliable and trustworthy removal and storage company, contact Thomas Masters today. We would be happy to provide you with a free quote and answer any questions you may have about our services.
Overall Experience
The reviews provide a mixed bag of experiences with Thomas Masters Removals and Storage. While some customers had excellent experiences, others were left feeling frustrated and disappointed.
Positive Experiences
Several customers praised the company for their professionalism, efficiency, and friendly staff. Natalie Hayes, Sarah Sinclair, Leslaw Krzystowski, Claire Taylor, Gary Birchall, and Stephen Saunders all gave the company 5-star ratings and described their moves as smooth and stress-free. They appreciated the company's willingness to work around their specific needs and circumstances.
Negative Experiences
On the other hand, Mick Broad and Kt had negative experiences with the company. Mick Broad rated the company 1 star and described his experience as a nightmare, with the removal team failing to show up on two separate occasions. Kt also gave the company 1 star and described the customer service they received as "appalling". They alleged that the company's owner, Keith, was abusive and unprofessional, and that the storage unit was small, unclean, and had many safety hazards.
Customer Service
While some customers praised the company's customer service, others had a less positive experience. Kt and Mick Broad both described receiving poor customer service, with Kt alleging that Keith was abusive over the phone and Mick Broad describing a lack of communication and help from the company.
