At FA Removals, we are a vibrant removal company specialising in home removals, commercial removals, and man & van services. With our headquarters based in the UK, we operate from Harlow, Essex, and provide removal services all over the country. Our team consists of individuals with many years' experience in both removals, storage, and customer care.
Our Story
Our company was established in 2002, and since then, we have built a reputation as one of the best in the removal business. We pride ourselves on providing a high level of customer service, ensuring that our customers are satisfied with our services. In fact, 80% of our work comes through referrals, and we have an impressive customer satisfaction rating.
Our Fleet
Our removal fleet consists of: 1 x 18-tonne rigid, 1 x 7.5-tonne rigid, and 7 x 3.5-tonne Luton vans. This allows us to cater to a wide range of removal needs, from small to large moves.
Our Promise to You
At FA Removals, we always put our customers first. We promise that our customer satisfaction is at the forefront of our everyday activities. We guarantee that our services will be:
- Stress-free: We understand that moving can be a stressful experience, and we are committed to making it as smooth as possible.
- Competitive: We ensure that our prices are competitive, and we always strive to provide the best value for your money.
- Reliable: We promise that our services will be reliable, with a high level of customer service and communication.
- Insured: All our services are covered by goods in transit insurance, providing peace of mind for our customers.
- Friendly: Our team is dedicated to providing a friendly and helpful service, ensuring that our customers feel valued and supported throughout their move.
Our Services
We offer a range of services designed to make your move as easy and efficient as possible. These include:
- Packing: We can provide a range of packing materials and experienced packers to ensure that your belongings are safely and securely packed.
- Wrapping: We provide excellent wrapping services to protect your fragile items during transit.
- Unpacking: Our team will carefully unpack your belongings at your new location, ensuring that everything is in its correct place.
- Removals: We provide a range of vehicles to cater to your removal needs, from small to large moves.
- Man & Van: Our man & van service is ideal for smaller moves, providing a cost-effective solution for those with limited items.
Our Commitment
At FA Removals, we are committed to providing a high level of customer service, ensuring that our customers are satisfied with our services. We believe in transparency, honesty, and integrity, and we strive to build long-term relationships with our customers.
Get in Touch
If you require any further information or would like to book our services, please do not hesitate to contact us. You can reach us at 020 3637 4132 or through our website. We look forward to helping you with your move.
Overwhelming Positivity
The overwhelming majority of reviews praise FA Removals for their exceptional service. From the friendly and professional staff to their efficient and prompt work, customers are extremely satisfied with the company's services.
Common Themes
Several common themes emerge throughout the reviews, including:
- Friendly and Professional Staff: Many reviewers praise the staff for being friendly, professional, and courteous. Paul, Samir, Harry, and Nico are mentioned specifically for their excellent customer service.
- Efficient and Prompt Work: Reviewers are impressed with the teams' ability to complete tasks quickly and efficiently, often leaving customers with a sense of relief and satisfaction.
- Attention to Detail: Some reviewers highlight the staff's attention to detail, ensuring that items are handled with care and transported safely to their new locations.
Negative Review
However, there is a notable exception to the positive trend. Holly left a scathing 1-star review, detailing her horrific experience with the company. She lists several grievances, including:
- Late Arrivals: The team arrived late, causing delays and stress for Holly and her family.
- Poor Packing: The staff packed their belongings in an unprofessional manner, leaving items damaged and disarrayed.
- Communications Issues: Holly felt that the company's communication was terrible, with no apology or effort to rectify the issues.
Mixed Feelings
While the majority of reviewers are extremely positive, Holly's review highlights the potential for poor service. It is essential for customers to be cautious and do their research before choosing a removal company.
